At DCL Technologies, Inc. (DCLTEK), your salesperson is a qualified display engineer and your single point of contact for sales and engineering. Behind them is the full DCLTEK team: quality, operations and our supply team in Asia. You work with one person who knows your program, with the whole company working on it.
Your sales and engineering point of contact
Every DCLTEK salesperson is qualified to engineer your display solution. The person who quotes your project understands your application and stays with your program from first samples through production.
The team behind them
- Quality team working under the DCLTEK quality management system (QMS)
- Operations team handling orders, scheduling and logistics
- APAC supply team on site with our ISO-certified factory partners
- Same-day or next-day preliminary response to any quality issue
- 3 to 5 year minimum product longevity target, with 4 to 6 months’ end-of-life notice typical
How a quality issue is handled
Component obsolescence
Displays change faster than the products they go into, so we plan for it from the start.
Questions customers ask
Who will be my assigned engineer at DCLTEK?
Your DCLTEK salesperson. Every DCLTEK salesperson is a qualified display engineer and serves as your single point of contact for sales and engineering, backed by DCLTEK’s quality, operations and supply chain teams.
Can I speak directly with my engineer?
Yes. You have your DCLTEK contact’s direct phone and email. There is no call center or ticket queue between you and the person who knows your program.
Who owns troubleshooting, returns and quality issues after production starts?
DCLTEK does. Returns (RMAs) start in the US with your DCLTEK contact and our quality team, and initial disposition happens in the US under the DCLTEK quality management system (QMS). When deeper analysis is needed, we bring in our factory partner and follow through with a full 8D report and related documentation.
How fast does DCLTEK respond to a quality issue?
You get a preliminary response the same day or the next business day.
Who manages component obsolescence and end-of-life?
DCLTEK does. We design for a minimum of 3 to 5 years without change, and some products last longer. We typically receive 4 to 6 months’ advance notice of a component or material end-of-life and work with you on a go-forward plan, including last-time buys, stocking of critical materials and expedited samples of the updated solution.
Talk to the engineer who will own your program.
