The customer
A healthcare technology company that supplies patient-room monitors to hospitals.
The challenge
The customer needed UL-listed monitors in three sizes for hospital rooms. Without the listing, nothing ships.
- A supplier missed spec. The first build path failed to meet the agreed specification.
- Two factories, two countries. Each build path had its own factory and its own test plan.
- Power supply questions. Open questions on input voltage range threatened to send units back to the lab.
- Confidence was slipping. The customer was losing faith in the schedule and in the supply chain behind it.
What DCLTEK did
- Held the supplier to its specification. DCLTEK documented the gaps and required a corrective action plan.
- Built a second path. Stood up a parallel build and certification route through a second factory, so no single supplier could hold the program up.
- De-risked the lab. Ran a dual-power-supply pre-test strategy so the configuration going to UL was already proven, not hoped for.
- Chose the right lab. Compared UL lab options on lead time and recommended the one with the shortest realistic path.
- Rebuilt trust with the customer. Delivered a clear program plan covering each size, each build path, owners and dates.
- Set up traceability. Serialized the full first production run across all three sizes before shipment.
The result
- A clear path to UL listing across all three sizes.
- Two qualified build paths instead of a single point of failure.
- Fewer lab cycles. Pre-testing caught issues before the formal submission.
- Full unit traceability from the first production shipment.
- The customer stayed with DCLTEK and the program moved forward.
Why it matters
In medical, certification is the schedule. DCLTEK manages the factories, the test plan and the lab as one program, and owns the outcome when a supplier slips.
Related: Medical displays and monitors
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