Frequently Asked Questions

We were established in 2014.

New York.

Net terms for qualified customers. In some cases we may require payment in advance for tooling, engineering, and/or specialty materials.

Yes, at no additional charge.

DCLTEK is a design and sales organization. All of our manufacturing partners are ISO-certified, run documented quality management systems, and are fully auditable.

Absolutely. Our factory partners have undergone and passed audits by many customers. In Asia, our project manager will host your team or your audit partner.

A US-based team handles sales, engineering, and quality. Our in-country team oversees production at the factory.

Yes. We are fully transparent on country of origin. With production in China, Taiwan, Korea, and the Philippines, we can help evaluate sourcing to reduce tariff exposure.

FCA Asia or DDP to your door. Air or ocean based on your schedule and cost targets.

Yes. We support blanket POs with scheduled releases. Inventory programs are available for qualified customers.

Yes. We sign NDAs routinely and extend IP protection to our factory partners.

Yes. RoHS, REACH, conflict minerals, and country of origin documents are available on request.

Medical, industrial, marine, EV charging, commercial foodservice, beverage dispensing, and spa/hot tub, plus almost all other non-consumer applications.

Send us your new-vendor packet and we’ll return your forms quickly.

Some are. TAA compliance depends on where a product is manufactured or substantially transformed, not on where DCLTEK is located. Products built in Taiwan or Korea (TAA-designated countries) can qualify; products built in China or the Philippines do not. If your program requires TAA compliance, tell us at the quote stage and we’ll source from a qualifying factory and provide country-of-origin documentation.

Your DCLTEK salesperson. Every DCLTEK salesperson is a qualified display engineer and serves as your single point of contact for sales and engineering, backed by DCLTEK’s quality, operations and supply chain teams. See how we support you.

Yes. You have your DCLTEK contact’s direct phone and email. There is no call center or ticket queue between you and the person who knows your program.

DCLTEK does. Returns (RMAs) start in the US with your DCLTEK contact and our quality team, and initial disposition happens in the US under the DCLTEK quality management system (QMS). When deeper analysis is needed, we bring in our factory partner and follow through with a full 8D report and related documentation.

You get a preliminary response the same day or the next business day.

DCLTEK does. We design for a minimum of 3 to 5 years without change, and some products last longer. We typically receive 4 to 6 months’ advance notice of a component or material end-of-life and work with you on a go-forward plan, including last-time buys, stocking of critical materials and expedited samples of the updated solution.

Our U.S. team is your point of contact. Our Asia-based team drives actions and results, which flow back through our U.S. team to you. We use 8D corrective action reports as the foundation of our responses and typically turn around initial responses within two days.

Every display and monitor is 100% functionally and visually inspected before shipment (power-on, image quality, cosmetic defects, touch function), with brightness and dimensions verified by sample measurement. Every cable assembly is 100% electrically tested. Lot acceptance sampling follows ANSI/ASQ Z1.4 (or the equivalent ISO 2859-1 / GB/T 2828.1), General Inspection Level II, single sampling, at:

Critical Defects: AQL 0
Major Defects: AQL 0.65%
Minor Defects: AQL 2.5%

12 months standard from ship date. Defective units are repaired, replaced, or credited after failure analysis.

Contact your DCLTEK rep with part number, quantity, serial/lot info, and failure description. We issue an RMA number, review the units, and agree on disposition (repair, replace, or credit).

Yes. Returned units are analyzed by our factory partner, and we deliver a written FA report with root cause and photos where applicable.

AQL sampling per ANSI/ASQ Z1.4 (ISO 2859-1) for outgoing inspection.

Standard: ANSI/ASQ Z1.4 with General Inspection Level II, single sampling.
Critical Defects: AQL 0
Major Defects: AQL 0.65%
Minor Defects: AQL 2.5%

Cable assemblies built to IPC/WHMA-A-620E, Class 2, unless the customer specifies a different class.

Yes. FAI reports are available on new parts or after any change to design, process, or material.

Yes. A CoC can ship with every order on request.

No changes without your written approval. We issue a PCN (Product Change Notice) in advance for any change to components, materials, process, or manufacturing site.

Yes. Products are traceable by lot/date code, and serial numbers where applicable, back to production records.

Our factory partners run reliability testing on qualified products (e.g., high/low temperature operation and storage, humidity, thermal shock). Reports are available on request for customer-specific products. The best results are achieved in partnership with our customers to ensure all use-case requirements are effectively captured.

Yes. Production and packaging follow ESD-safe practices, with anti-static packaging for displays and electronics.

Yes. Send it over and we’ll complete it with input from our factory partners.

1.0″ – 80.0″

Color displays: TFT LCD in TN, IPS and VA types; AMOLED
Other types: monochrome LCD (character, graphic and segment) and OLED (PMOLED and AMOLED).

No MOQ on standard products. Some custom items may require a material MOQ. Contact us for details.

China, Taiwan, or Korea.

Generally 6–8 weeks.

Yes. We commonly modify backlight brightness, FPC length and orientation, interface, cover glass, and mounting. Custom items may involve NRE or tooling, which we quote up front.

LVDS, MIPI, RGB/TTL, eDP, and SPI/MCU depending on the panel. We can also supply controller boards for HDMI or other inputs.

Yes. Air or optical bonding, custom cover glass with printing, AR/AG/AF coatings, and chemically strengthened glass.

Yes. We tune PCAP controller firmware for wet, gloved, and thick-glass use. We do this for marine, hot tub, and commercial kitchen applications.

Yes. High-brightness backlights and industrial wide-temperature panels are available. Share your environment and we’ll recommend options.

We track factory EOL notices, notify you early, and offer last-time-buy or a drop-in replacement with matched specs.

Yes. Sample lead time is typically 4-6 weeks.

Product specifications, 2D/3D drawings, and compliance documents (RoHS, REACH).

No MOQ on standard products. Some custom items may require a material MOQ. Contact us for details.

China, Taiwan, or Korea.

Generally 6–8 weeks.

Open-frame, panel-mount, VESA-mount, and fully enclosed. Sizes range from 10 in. to 85 in.

HDMI, DisplayPort, VGA, and DVI. Touch connects over USB HID, so no driver is needed on Windows, Linux, or Android. We also build single-cable USB-C solutions.

Yes. IP65 front-bezel options for washdown and outdoor use.

CE and FCC depending on the model. We have also supported customer UL certification programs.

Yes. Custom logo, bezel color, packaging, OSD lockout, and boot screen.

Some standard products carry a 3-year warranty. In general a 1-year depot warranty is standard. Extended warranty is available.

Depends on complexity and materials. Many builds have no MOQ; we’ll confirm at quote.

China or the Philippines.

4–6 weeks for most solutions. Samples generally 2 weeks.

Yes. Our cable factory partner is ISO 9001:2015 and IATF 16949:2016 certified.

Wire harnesses, display cables (LVDS/eDP), FFC/FPC, power cables, and overmolded assemblies.

Both. We build to your drawing, or our engineering team creates a drawing from your sample or requirements for your approval.

100% electrical testing (continuity and shorts) on every assembly, plus hi-pot where required.

Yes. Our IATF 16949-certified partner supports PPAP submissions.

Only with your written approval. We may propose approved alternates to reduce cost or lead time.

RoHS and REACH compliant. UL-recognized wire and components are used as specified.

Yes. We offer high-brightness TFT displays, typically 1,000 to 5,000 nits, combined with optical bonding and anti-reflective (AR) coatings. Brightness alone isn’t enough: bonding and AR treatment cut reflections that wash out the image, often allowing lower brightness with less heat and power draw.

Optical bonding fills the air gap between the cover glass/touch panel and the LCD with optical adhesive. It reduces internal reflections, improves contrast in sunlight, prevents condensation and fogging inside the stack, and adds impact and vibration resistance.

Industrial wide-temperature panels typically operate from -20°C to +70°C with options up to -30°C to +85°C. For extreme cold, we can add heater films to keep the LCD responsive. Share your environment and we’ll match the panel to it.

High-clearing-point (high-Tni) liquid crystal panels resist blackout under direct sun load. We can also add IR-cut / heat-rejection films, and we recommend enclosure venting or active cooling where solar load is severe.

Yes. We support IP65/IP66/IP67 front sealing with gaskets or bonded designs. For full-unit ratings, we work with you on the enclosure design.

Yes. PCAP controllers can be tuned to reject water droplets and running water and to work with gloved hands. We do this for marine, hot tub, and outdoor equipment applications. Resistive touch is also available where heavy gloves or styluses are required.

Yes. Chemically strengthened or tempered cover glass in thicker options (e.g., 3–6 mm). Options for laminated glass and anti-shatter film solutions. We can tune touch to work through thick glass. Impact ratings such as IK08–IK10 are achievable depending on design.

We use UV-resistant cover glass coatings, UV-stable optical adhesives, and polarizers rated for outdoor exposure to limit yellowing and degradation over the product’s life.

Yes. We can specify panels and polarizer orientations, or add retarder films, so the image stays visible with polarized sunglasses in both portrait and landscape orientation.

Salt fog and humidity designs and test reports are available on qualified products.

Yes. Optical bonding, reinforced mounting, and locking connectors improve shock and vibration performance. We can support testing to your spec (e.g., IEC 60068 or MIL-STD-810) through our factory partners.

We can add ambient light sensors and backlight dimming control so the display auto-adjusts. This saves power, extends backlight life, and avoids glare at night.

Typically 50,000+ hours to half brightness. Running hot or at full brightness shortens life, so we help balance brightness, thermal design, and dimming.

EV charging stations, marine displays, spa/hot tub controls, digital signage, industrial tablet PCs and industrial equipment operated outdoors. We bring lessons from those programs to new designs.

Yes. Send us your environment (sun exposure, temperature range, moisture, mounting, user interaction) and our US-based engineering team will recommend a display, touch, and cover glass stack, with samples for evaluation.